Terms of service

Last updated: October 18, 2026

Welcome to Supplymora. These Terms of Service govern your access to and use of our website, https://supplymora.com, and the purchase of products offered through our online store.

Supplymora is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd. By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable laws and consumer protection rights.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and not to engage in activities that may damage, disrupt, or interfere with our services.

We reserve the right to refuse or cancel orders where permitted by applicable law, including cases involving suspected fraud, inaccurate information, or product unavailability.

2. Products and Services

We strive to provide accurate product descriptions, images, specifications, and pricing information.

Product colors and appearance may vary slightly depending on screen settings and lighting conditions.

Product availability and prices may change without prior notice. Any changes will not affect orders already accepted, except as permitted by applicable law.

We aim to ensure that all product information is accurate and that customers receive products consistent with their orders.

3. Orders and Payments

By placing an order, you agree to provide accurate billing, shipping, and contact information.

All prices are displayed in the currency indicated at checkout. Any applicable shipping charges will be disclosed before order confirmation.

Payments are processed through secure third-party payment providers. We do not directly store complete payment card numbers or security codes.

We may contact you if additional information is required to process your order.

4. Shipping and Delivery

Shipping destinations, delivery estimates, shipping fees, and applicable charges are provided during checkout or described in our Shipping Policy.

Delivery times are estimates and may be affected by carrier operations, customs procedures, or circumstances beyond our reasonable control.

Applicable sales taxes, customs duties, import taxes, or other charges will be handled in accordance with the information provided at checkout, our Shipping Policy, and relevant laws.

International orders may be subject to additional charges imposed by the destination country's authorities. Any applicable charges not collected or prepaid by Supplymora may be payable by the recipient, subject to local regulations.

For further details regarding shipping times, delivery charges, and customs arrangements, please refer to our Shipping Policy.

Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.

5. Returns and Refunds

Returns, refunds, cancellations, and exchanges are handled in accordance with our Return & Refund Policy.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions stated in that policy.

Approved refunds will be issued to the original payment method within 5–10 business days after approval, subject to applicable legal requirements.

Nothing in these Terms of Service limits your rights under applicable consumer protection laws.

6. Intellectual Property

All website content, including original text, graphics, logos, designs, and other materials owned by Supplymora or used with appropriate permission, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without prior authorization, except as permitted by applicable law.

All third-party trademarks and intellectual property remain the property of their respective owners.

7. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, and other service partners.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites or services, except where responsibility cannot legally be excluded.

8. Privacy and Personal Information

Your personal information is collected, used, shared, and protected in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that your personal information will be handled as described in our Privacy Policy.

For further details about your privacy rights and how we process personal information, please refer to our Privacy Policy.

9. Limitation of Liability

To the extent permitted by applicable law, Supplymora shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability for fraud, personal injury or death caused by negligence, or any other liability that cannot legally be excluded.

These limitations do not affect customers' statutory rights relating to defective products, refunds, or other mandatory consumer protections.

10. Governing Law

These Terms of Service are governed by the laws of the People's Republic of China, except where mandatory laws of the customer's jurisdiction apply.

Nothing in these Terms limits any consumer rights or legal remedies that cannot lawfully be excluded under applicable laws.

11. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.

Any revisions will be published on this page. Where required by law, we will provide appropriate notice before material changes take effect.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

12. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, or customer support, please contact us at service@supplymora.com.

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.