Contact information

Last updated: October 18, 2026

Thank you for choosing Supplymora. We are committed to providing reliable customer service and a pleasant shopping experience. If you have any questions about our products, orders, shipping, returns, or refunds, please feel free to contact us.

Business Information

Brand Name: Supplymora

Legal Business Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.

Registered Business and Return Address:

No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, 410302, China

Postal Code: 410302

Official Website: https://supplymora.com

Customer Support

Email: service@supplymora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

Order Assistance

For inquiries regarding an existing order, please provide your order number and a brief description of your concern.

Our customer support team will assist you with order updates, shipping information, product questions, and other related matters.

Returns and Refunds

Our designated return destination is our registered business address in Liuyang City, Hunan Province, China.

Return Address:

Liuyang Ruoqiu Electronic Trading Co., Ltd.

No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, 410302, China

Before returning any products, please contact service@supplymora.com with your order number and reason for return.

Our customer support team will review your request and provide return instructions. Please obtain return authorization before shipping your package to ensure it can be identified and processed correctly.

Eligible return requests may be submitted within 30 days of delivery, subject to our Return & Refund Policy.

Approved refunds will be issued to the original payment method within 5–10 business days after approval, subject to applicable legal requirements.

For detailed return eligibility, shipping responsibilities, and refund procedures, please refer to our Return & Refund Policy.

Our Commitment

At Supplymora, we value clear communication, dependable service, and customer satisfaction.

Whether you have questions about our paper Christmas ornaments, Christmas ball ornaments, or decorative hanging ornaments, our team is here to assist you.

We strive to address customer inquiries promptly and provide a convenient, reliable shopping experience.