Refund policy
Last updated: October 18, 2026
Supplymora, operated by Liuyang Ruoqiu Electronic Trading Co., Ltd., is committed to providing a fair and reliable shopping experience. This policy explains the return, refund, cancellation, and exchange procedures for purchases made through supplymora.com.
1. Return Eligibility
We accept return requests within 30 days of delivery. Items must be unused, in their original condition, and include their original packaging and accessories. Proof of purchase is required.
These conditions do not limit your statutory rights regarding defective or incorrect products.
2. How to Request a Return
To request a return, contact service@supplymora.com with your order number, product details, and reason for return.
Our team will review your request and provide return instructions and the appropriate return address. Please do not return items without contacting us first.
3. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs where reasonably available.
Once verified, we will arrange a replacement or refund at no additional cost, in accordance with applicable law.
4. Return Shipping Costs
Customers are responsible for return shipping costs when returning items due to personal preference or a change of mind.
Supplymora covers reasonable return shipping costs for verified defective, damaged, or incorrect items.
Original shipping fees are generally non-refundable for change-of-mind returns unless required by law.
5. Refund Processing
Once returned items are received at our designated return address, we will inspect them and notify you of the refund approval or rejection within 3–5 business days.
If additional information is required, we will contact you within this period.
Approved refunds will be issued to the original payment method within 5–10 business days after approval. Additional bank processing time may apply, subject to applicable legal requirements.
6. Non-Returnable Items
Personalized products, gift cards, and certain unsealed hygiene-related products may be excluded from change-of-mind returns where permitted by law.
Used or customer-damaged items may also be ineligible for standard returns. Statutory consumer rights remain unaffected.
7. Order Cancellations
To cancel an order, contact service@supplymora.com as soon as possible.
Orders may be canceled before shipment if processing allows. Once shipped, customers may request a return after delivery, subject to this policy and applicable consumer rights.
8. Exchanges
Exchanges are subject to product availability and return eligibility.
For verified defective or incorrect items, Supplymora will cover reasonable replacement shipping costs. For personal-preference exchanges, customers may be responsible for return shipping costs.
9. Return Address
Please contact service@supplymora.com for the designated return address and instructions.
Do not send returns to our registered business address unless specifically instructed.
10. Customer Support
Email: service@supplymora.com
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Official Website: https://supplymora.com
Legal Business Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.
Registered Business Address:
No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, 410302, China.
Postal Code: 410302
The registered business address is provided for business identification purposes and is not a designated return address.