Shipping policy

Last updated: October 18, 2026

Supplymora is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd. We are committed to providing reliable shipping services and a transparent shopping experience for our customers.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://supplymora.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We ship to selected international destinations.

Available shipping countries and regions are displayed during checkout. Shipping availability may vary depending on the destination and product.

3. Estimated Delivery Times

Once shipped, orders are typically delivered within 7–15 business days, depending on the destination and shipping carrier.

Delivery estimates do not include the 1–3 business days required for order processing.

Delivery times may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

4. Shipping Fees

Supplymora offers standard shipping at $12.99 USD for orders below $39.99 USD.

Free standard shipping is available on orders of $39.99 USD or more.

Shipping fees are calculated based on the order subtotal and displayed at checkout before payment.

5. Taxes and Customs Duties

Applicable sales taxes, customs duties, import taxes, or other charges will be handled according to the information provided at checkout and applicable laws.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities.

Any applicable charges not collected or prepaid by Supplymora may be payable by the recipient, subject to local regulations.

We recommend checking your destination country's import requirements before placing an order.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

Please allow sufficient time for the shipping carrier to update tracking information.

If you experience difficulties tracking your order, please contact us at service@supplymora.com.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment. However, changes cannot be guaranteed once an order has been dispatched.

8. Lost, Damaged, or Delayed Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team at service@supplymora.com.

Please provide your order number and relevant details so we can investigate the issue with the shipping carrier.

For confirmed lost or damaged shipments, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.

We will provide assistance with delivery-related issues in accordance with applicable consumer protection laws.

9. Returns and Refunds

For information about returns, refunds, cancellations, and exchanges, please refer to our Return & Refund Policy.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions stated in that policy.

Approved refunds will be issued to the original payment method within 5–10 business days after approval, subject to applicable legal requirements.

10. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact our customer support team at service@supplymora.com.

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.