Privacy policy
Last updated: October 18, 2026
Supplymora is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd., with its business address at No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, 410302, China.
At Supplymora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://supplymora.com, purchase our products, or contact our customer support team.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, billing address, and shipping address.
We also collect order details, purchase history, payment transaction information, and communications with customer support.
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, cookies, website activity, and interactions with products or advertisements.
Where advertising and measurement technologies are enabled, we may also collect or process advertising identifiers, referral information, and conversion-related data.
2. How We Use Your Information
We use personal information to process and fulfill orders, arrange deliveries, handle returns and refunds, provide customer support, and maintain our website.
We may also use information to improve our products and services, prevent fraud, comply with legal obligations, and send marketing communications where permitted by applicable law.
Where applicable, we use advertising and measurement technologies to understand advertising performance, measure conversions, attribute purchases to advertising campaigns, and optimize marketing activities.
Where required, we obtain your consent or rely on another appropriate legal basis for processing personal information.
3. Sharing Your Information
We may share necessary personal information with service providers, including payment processors, shipping carriers, website hosting providers, analytics providers, advertising partners, and customer support partners.
Our online store uses Shopify to support its e-commerce operations.
AppLovin and Advertising Partners
We may use advertising and measurement services provided by AppLovin, including its Axon advertising technology, where enabled.
These services may help us deliver advertisements, measure advertising effectiveness, attribute conversions, and optimize advertising campaigns.
Depending on the technologies enabled and your applicable privacy choices, AppLovin may process information such as:
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IP addresses and device identifiers.
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Browser and device information.
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Website visits and browsing interactions.
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Advertising referral and attribution information.
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Product interactions and conversion events.
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Purchase-related information, such as transaction values, currencies, and order identifiers.
Such processing is subject to applicable privacy laws and consent or opt-out requirements.
For more information about AppLovin's privacy practices, please review its official Privacy Policy:
https://legal.applovin.com/privacy/
We may also disclose information when required by law or necessary to protect our legal rights.
We do not sell personal information for monetary compensation. Certain advertising or analytics activities may qualify as selling or sharing under applicable privacy laws. Where such activities occur, we will provide and honor applicable opt-out rights.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential website functions, remember preferences, analyze website performance, and improve the shopping experience.
These technologies may include services provided by Shopify, AppLovin, and other advertising or analytics partners.
Essential Cookies
Essential cookies support fundamental website functions, such as shopping cart operations, checkout functionality, security, and session management.
Analytics Cookies
Analytics cookies help us understand website traffic, visitor interactions, and website performance.
Marketing and Advertising Cookies
Where enabled, marketing cookies and related tracking technologies, including those associated with AppLovin and Axon, may support advertising attribution, campaign measurement, conversion tracking, and advertising optimization.
Where required by applicable law, we request your consent before activating non-essential advertising or analytics tracking technologies.
If you reject optional marketing cookies, tracking that requires your consent must remain disabled. Essential cookies necessary for website operation may continue to function.
You may manage your cookie preferences through our website's available privacy controls. You may also adjust your browser settings to restrict or delete cookies.
Where applicable, you may withdraw consent or exercise your right to opt out of certain advertising-related uses of personal information.
For additional information about AppLovin's data practices, visit:
https://legal.applovin.com/privacy/
5. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
Payments are processed through third-party payment providers. We do not directly store complete payment card numbers or card security codes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, and dispute resolution.
When personal information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable legal obligations.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to access, correct, delete, or request a copy of your personal information.
You may also have the right to withdraw consent, object to certain processing activities, restrict processing, or opt out of certain uses or disclosures of your information, including certain advertising-related data processing.
Where applicable, you may have the right to appeal a decision regarding your privacy request or lodge a complaint with the relevant data protection authority.
To exercise your privacy rights, please contact us at service@supplymora.com. We may request reasonable information to verify your identity before processing your request.
We will respond within the timeframes required by applicable law.
8. International Data Transfers
As we operate an online store serving customers in different regions, personal information may be processed or stored outside your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect personal information transferred internationally.
9. Children's Privacy
Our website is not intended for children under the age of 16, or the applicable minimum age in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, please contact service@supplymora.com so we can take appropriate action.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
Third-party providers, including Shopify and advertising partners such as AppLovin, may process information in accordance with their applicable privacy policies and contractual responsibilities.
We encourage customers to review the privacy policies of third-party services before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements.
Any revisions will be published on this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.